Apriva ISS – Help Desk

Select the type of support you are looking for:

Sensa Secure Portal
Smart Card Reader's (SCR) for Windows® Mobile Devices
Smart Card Reader's (SCR) for RIM BlackBerry® Devices

Apriva Drivers

Apriva offers a variety of different drivers for users to download. To view or download the following Apriva Drivers, please choose one of the following:

• For RIM BlackBerry® Devices
• For Windows® Mobile Devices
• For Windows® Desktop

Apriva CSP

The Apriva CSP (Cryptographic Service Provider) can only be accessed with a proper login and password. To obtain this login information please contact sensasales@apriva.com. Once an Apriva representative has issued a login and password, please click Here

Apriva Windows® Mobile CSP SDK

The Apriva Windows® Mobile CSP SDK (Software Development Kit) can only be accessed with a proper login and password. To obtain this login information please contact sensasales@apriva.com. Once an Apriva representative has issued a login and password, please click Here.

Apriva Reader Driver SDK

The Apriva Reader Driver SDK (Software Development Kit) can only be accessed with a proper login and password. To obtain this login information please contact sensasales@apriva.com. Once an Apriva representative has issued a login and password, please click Here.

Contacting Apriva

Customers may email Apriva support by clicking Here and completing the form. Contact the Apriva Support department at 866-277-9478 or 866-277-9482. To expedite your call, please have the following information ready:

• Name
• Company
• Title
• Email & Phone Number
• Type of Handheld and Reader
• Version of OS and S/MIME utilized
• Apriva Driver Version utilized on handheld

Please verify the following policies have been enabled on the BlackBerry Enterprise Server (BES):

• Allow Third Party Apps to Use Serial Ports - True
• Disallow Third Party Application Downloads - False

Mailing Address

Apriva
6900 East Camelback Rd Ste 700
Scottsdale, AZ 85251
Phone: 866-277-9478 or 866-277-9482
Fax: 480.421.1211
Email: sensasupport@apriva.com