Privacy Policy



This privacy policy applies only to information we collect at and through our web site located at, and via the AprivaPay™ and AprivaPay™ Mobile mobile payment acceptance applications. Our Web site may contain links to other sites that are not owned or controlled by Apriva. Please be aware that we are not responsible for the privacy practices of such other sites. We encourage you to be aware when you leave our site and to read the privacy statements of each and every Web site that collects personally identifiable information.

No information from children under age 13

If you are under age 13, please do not attempt to register at any Apriva site or provide any personal information about yourself to us. If we learn that we have collected personal information from a child under age 13, we will delete that information as quickly as possible. If you believe that we might have any information from a child under age 13, please contact us at or 1-877-277-0728.

Terms of Use

Please note that your use of our site is also subject to our Terms of Use. Your use of the AprivaPay or AprivaPay Mobile application is subject to the “Terms and Conditions” presented to you, and to which you agreed, at the time you obtained the application.


Information You Provide Us

You can provide information to us on our web site through various means, including registration, feedback, contact us, and request for information forms, or newsletter sign-up. If you would like to request information from Apriva about our products and services, you can provide your name, mailing address, email address and phone number. We use this information to respond to your inquiry. If you are an authorized Apriva reseller, we collect name, mailing address, email address and phone number. You can also create a user name and password. This information is used in connection with the Apriva BackOffice™, a web-based application that allows authorized resellers to board, service, and manage customers and terminals (i.e., board merchant account profiles, provide level one support, view reports, etc.). It is also used to develop user profiles for authorized resellers to drive their preferences for drop down menus when accessing BackOffice. Individuals interested in employment with Apriva should submit the following information for consideration to Email; Personal Information (first and last name, phone(s), mailing address); Source; Additional Information (work authorization, education level); Employment History (company, title, duration of employment, salary, etc.); Education; Certificates/Licenses; and Resume (cover letter and attachments). If considered for employment, other information may be required, including, but not limited to, social security number and references. This information may be collected by our agent or service provider, who then shares the information with us.

Information We Collect from You Automatically

We collect certain information automatically as you use our site, including your IP address, browser type, the site from where you navigated to our site, time and date of using the site, your computer operating system, the name of your ISP and the pages on our site that you view.


A cookie is a small text file that is stored on a user’s computer for record-keeping purposes. We use cookies on this site. We do not link the information we store in cookies to any personally identifiable information you submit while on our site. We use both session ID cookies and persistent cookies. We use session cookies to make it easier for you to navigate our site. A session ID cookie expires when you close your browser. A persistent cookie remains on your hard drive for an extended period of time. You can remove persistent cookies by following directions provided in your Internet browser’s “help” file. We set a persistent cookie to track and target the interests of our users to enhance the experience on our site. If you reject cookies, you may still use our site.

Information We Collect Via the AprivaPay or AprivaPay MOBILE Application

If you are a user of the AprivaPay or AprivaPay Mobile application, the application may prompt you for certain information about you, such as your name, the name of your business, your phone number and other contact information.

How We Use Your Information

As described above, we collect information from you so that we can provide to you the information, products and services you have selected. In particular, you can submit online email requests to us asking for information about various Apriva products and services. We use information submitted by our authorized resellers to permit them to manage their customers. Through Apriva BackOffice, resellers can add, modify or delete customers, terminals and applications. See for more information on the functionality provided by Apriva BackOffice.


Providing Information, Products and Services

We may share your information with our third party service providers and agents in order to provide you with the Apriva information, products or services you request from us.

Legal Requests or Requirements

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on our web site.

Transfer in the Event of Sale or Change of Control

If the ownership of all or substantially all of our business changes, we may transfer your information to the new owner so that the service can continue to operate. In such a case, your information would remain subject to the promises made in any pre-existing privacy policy.


In order to help secure your personal information, access to your data on our site is password-protected, and sensitive data (such as social security number) is protected by SSL encryption when it is exchanged between your web browser and our web site. To protect any data you store on our servers, we also regularly audit our system for possible vulnerabilities and attacks, and we use a tier-one secured-access data center. However, since the internet is not a 100% secure environment, we cannot ensure or warrant the security of any information you transmit to us. There is no guarantee that information may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards. It is your responsibility to protect the security of your login information. Please note that emails you send to us through our site are not encrypted, and we strongly advise you not to communicate any confidential information through these means.

Changes to Our Privacy Policy

If we decide to change our privacy policy, we will post those changes to the privacy policy on our homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy policy at any time, so please review it frequently. The revisions will apply to information collected after the date it is posted on our home page.

Intellectual Property Notices

Copyright © 2021 by Apriva All rights reserved All content included on this website, including text, graphics, logos, icons, images, and software is the property of Apriva, protected by United States and international intellectual property laws. Apriva reserves the right to revise the pages of the web site or withdraw access to them at any time. Apriva®, the Apriva logo, Sensa® and Proving the Possibilities® are registered trademarks of Apriva. AprivaTalk™, AprivaNet™, AprivaPay™, AprivaPay™ Mobile, Apriva BackOffice™, Apriva SecurePOS™, Apriva Vend™, Apriva Online Terminal™, Apriva Payment Engine™, AprivaLife™, Apriva Security™, AprivaMail™, Apriva Gateway™, Apriva Reader™, Apriva Guard™, Apriva Vault™, Apriva CSPWare™, Apriva Voice™ and Security Mobility Connectivity™ are trademarks of Apriva. All other company, brand or product names appearing on this site are the trademarks of their respective owners.

Questions / Contact Us

If you have any questions or suggestions regarding our privacy policy or otherwise need to reach us, contact us at or 1-877-277-0728. You may also contact us by mail at 7600 N 16th St, Suite 230, Phoenix, AZ 85020.